Overview of the VALAB 2015 Customer Satisfaction survey

This Customer Satisfaction Survey was conducted after the release of a new version of Valab® (V12). It was launched on June 15th 2015 and submitted to 1 235 key contacts and users.

With 134 responses altogether of which 102 were fully completed, the response rate is remarkable (approximately 11%) and clearly shows the level of engagement of our users, with the number of respondents representing a third of all the medical laboratories (legal entities) equipped with Valab.

This survey reflects a genuine satisfaction concerning the Valab product and the services provided by the VALAB company. The latest version (V12) is especially well rated by its users.

More details here… (graphics with text in French).